KEO'S FAQS + MORE
Processing Time
• Orders are processed within 1-3 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
• Standard Shipping: Delivery within 5-7 business days. Rates are calculated at checkout.
• Expedited Shipping: Delivery within 2-3 business days. Rates vary based on location and package weight.
• Free shipping is available on orders over $150
Shipping Locations
• We currently ship within the United States.
• International shipping is available to select countries. Shipping times and rates may vary.
Order Tracking
• Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s status.
Lost, Damaged, or Delayed Packages
• Keo Kurls is not responsible for packages lost or delayed by the carrier. However, we’ll do our best to assist you in resolving the issue.
• If your package arrives damaged, please contact us at [support email] within 7 days of delivery with photos of the damage.
Incorrect Shipping Information
• Please ensure all shipping details are correct at the time of purchase. Orders shipped to incorrect addresses due to customer error are not eligible for replacement or refund.
Contact Us
For any shipping-related questions, feel free to reach out to us at keokurls@yahoo.com or 215-380-3866We at Keo Kurls value your satisfaction and are committed to providing high-quality products for your little ones. If you are not completely satisfied with your purchase, please review our policy below:
Returns
• Eligibility: Products must be unused, unopened, and in their original packaging to be eligible for a return.
• Timeframe: Returns must be initiated within 30 days of purchase.
• Exclusions: Due to the nature of personal care products, we cannot accept returns of opened or used items for safety and hygiene reasons.
Refunds
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.
Exchanges
• We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving the product.
How to Initiate a Return or Exchange
1. Email us at keokurls@yahoo.com with your order number, reason for the return, and photos (if applicable).
2. Once approved, we will provide instructions for returning your product.
3. For defective or damaged items, we may provide a prepaid shipping label.
Non-Returnable Items
• Gift cards
• Discounted or clearance items
We appreciate your understanding and are here to address any questions or concerns.
Contact Us
For further assistance, email us at keokurls@yahoo.com or call 215-380-3866Safety First: Keo Kurls products are formulated with care for kids’ delicate hair and scalp. However, we recommend performing a patch test before use to check for allergies or sensitivities. Discontinue use if irritation or discomfort occurs and consult a healthcare professional if needed.
For External Use Only: Keo Kurls products are intended for external use on hair and scalp only. Avoid contact with eyes. If the product enters the eyes, rinse thoroughly with water.
Parental Supervision Recommended: For children, ensure an adult is present during product application to ensure safety and proper usage.
Results May Vary: Hair texture, porosity, and care routine differ from child to child. While we strive to deliver high-quality results, outcomes may vary.
Storage: Store products in a cool, dry place away from direct sunlight. Keep out of reach of small children when not in use.
Disclaimer: Keo Kurls is not liable for any adverse effects resulting from improper use or unauthorized modifications of the product. Always follow the instructions provided on the packaging for best results.Effective Date: 11/1/2024
At Keo Kurls, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, purchase our products, or use our services.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, phone number, shipping and billing address, and payment information.
• Account Information: If you create an account, we may collect a username, password, and preferences.
• Children’s Information: We do not knowingly collect personal information from children under 13 without parental consent.
• Technical Information: IP address, browser type, and cookies when you visit our website.
2. How We Use Your Information
We use your information to:
• Process and fulfill orders.
• Communicate with you about orders, promotions, or updates.
• Improve our website and customer experience.
• Comply with legal obligations.
3. Sharing Your Information
We will never sell or rent your personal information. However, we may share your data with:
• Trusted third-party service providers (e.g., payment processors, shipping companies).
• Legal authorities if required by law.
4. Cookies and Tracking
We use cookies to enhance your browsing experience. Cookies help us understand how you use our website and provide personalized features. You can adjust your cookie preferences in your browser settings.
5. Data Security
We use industry-standard security measures to protect your personal information. However, no method of online data transmission is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights:
• Access your personal data.
• Request corrections or deletion of your data.
• Opt out of marketing communications.
To exercise your rights, please contact us at keokurls@yahoo.com
7. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
• Email: keokurls@yahoo.comWelcome to Keo Kurls! By accessing or using our website, products, or services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Eligibility
Keo Kurls products and services are intended for use by individuals who can legally enter into binding contracts. By using our services, you confirm that you meet this requirement.
3. Product Use
Our products are designed specifically for children’s hair care. Always follow usage instructions provided on the product packaging or website. Keo Kurls is not liable for any misuse of the products.
4. Payment and Pricing
• All prices are listed in usd and are subject to change without notice.
• Payments must be made in full at the time of purchase.
• We accept credit/ debit Afterpay, Affirm, Klarna, PayPal.
5. Shipping and Delivery
• Orders are processed within 5-7 Business Days
• Delivery timelines may vary based on location. Keo Kurls is not responsible for delays caused by shipping carriers.
• Customers are responsible for ensuring the correct shipping address at checkout.
6. Returns and Refunds
• Returns are accepted within 30 days of purchase for unused and unopened products.
• Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
• Return shipping costs are the customer’s responsibility unless the product is defective.
7. Intellectual Property
All content, trademarks, and designs related to Keo Kurls, including logos, product names, and images, are the property of Keo Kurls. Unauthorized use is prohibited.
8. Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.
9. Limitation of Liability
Keo Kurls is not liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our liability is limited to the purchase price of the product.
10. Modifications to Terms
Keo Kurls reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
11. Governing Law
These Terms and Conditions are governed by the laws of Pennsylvania/ United States and any disputes shall be resolved under the jurisdiction of Philadelphia Courts.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: keokurls@yahoo.com
Phone: 215-380-3866
Address: 1316 w girard Ave Phila Pa 19123What is Keo Kurls?
Keo Kurls is a natural hair care line designed specifically for kids to nurture, define, and protect their curls.
2. What age group is Keo Kurls suitable for?
Our products are safe for children aged [specify the range, e.g., 1–12 years].
3. Are your products organic?
Yes, our products are formulated with organic and natural ingredients to ensure gentle care for sensitive scalps.
4. Do Keo Kurls products work on all curl types?
Absolutely! Our products are designed to support all curl types, from wavy to coily textures.
5. Are your products free of harsh chemicals?
Yes, we are sulfate-free, paraben-free, and free from any harmful toxins.
Usage Questions
6. How often should I use Keo Kurls products on my child’s hair?
Depending on your child’s hair type and needs, we recommend [e.g., daily moisturizing and weekly cleansing].
7. Can I use Keo Kurls products on wet or dry hair?
Yes! Many of our products work well on both wet and dry hair for styling and hydration.
8. What’s the best way to detangle my child’s hair using your products?
Apply our detangling spray or leave-in conditioner to damp hair and gently detangle with a wide-tooth comb or your fingers.
Safety Concerns
9. Are your products tear-free?
No, our formulas are designed to be gentle however it isn’t tear-free.
10. What if my child has sensitive skin or allergies?
Our products are dermatologist-tested and safe for sensitive skin. Please check the ingredient list and do a patch test before use.
Purchasing and Shipping
11. Where can I buy Keo Kurls products?
You can purchase our products keokurls.com
1316 w. Girard Ave
TikTok Shop: @Keokurls/ @stylesbyejay
Facebook: Keo Kurls
12. Do you ship internationally?
Yes, we offer international shipping.
13. What is your return policy?
If you’re not satisfied, we accept returns within 30 days. Please refer to our policy page for more details.
Additional Information
14. How can I join the Keo Kurls community?
Follow us on social media
Instagram: @keokurls
TikTok: @Keokurls
Facebook: @Keokurls
or subscribe to our newsletter for tips, updates, and special offers.
15. Do you offer hair care tips or tutorials?
Yes! Check out Instagram: @ejay7st YouTube channel: Stylesbyejay
TikTok: @stylesbyejay for helpful hair care advice and styling ideas.
